/**
 * Puducherry Police - Citizen Assistance AI Chatbot Styles
 * High contrast, accessible, responsive, government-grade design
 */

:root {
  --pp-primary: #0b2240;      /* Deep Police Navy */
  --pp-primary-dark: #061528; /* Midnight Navy */
  --pp-secondary: #003366;    /* Police Royal Blue */
  --pp-accent: #d4af37;       /* Ashoka Gold */
  --pp-accent-hover: #b89726; /* Dark Gold */
  --pp-danger: #d32f2f;       /* Emergency Red */
  --pp-danger-hover: #b71c1c; /* Deep Red */
  --pp-success: #2e7d32;      /* Safety Green */
  --pp-warning: #ed6c02;      /* Warning Orange */
  --pp-info: #0288d1;         /* Info Blue */
  --pp-bg: #f8fafc;           /* Crisp light background */
  --pp-card-bg: #ffffff;      /* White */
  --pp-text: #1e293b;         /* Slate 800 */
  --pp-text-muted: #64748b;   /* Slate 500 */
  --pp-border: #e2e8f0;       /* Slate 200 */
  --pp-shadow: 0 12px 36px rgba(11, 34, 64, 0.22);
  --pp-radius: 16px;
  --pp-font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", "Mukta Malar", "Latha", sans-serif;
}

/* -------------------------------------------------------------
   FLOATING LAUNCHER BUTTON
   ------------------------------------------------------------- */
.pp-chat-launcher {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 99998;
  display: flex;
  align-items: center;
  gap: 10px;
  background: linear-gradient(135deg, var(--pp-primary) 0%, var(--pp-secondary) 100%);
  color: #ffffff;
  border: 2px solid var(--pp-accent);
  padding: 10px 18px 10px 12px;
  border-radius: 50px;
  box-shadow: 0 8px 24px rgba(11, 34, 64, 0.35);
  cursor: pointer;
  transition: all 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
  font-family: var(--pp-font);
  user-select: none;
}

.pp-chat-launcher:hover {
  transform: translateY(-3px) scale(1.02);
  box-shadow: 0 12px 30px rgba(11, 34, 64, 0.45);
  border-color: #ffd700;
}

.pp-chat-launcher:active {
  transform: translateY(0) scale(0.98);
}

.pp-launcher-emblem-wrap {
  position: relative;
  width: 44px;
  height: 44px;
  background: #ffffff;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
  overflow: hidden;
  flex-shrink: 0;
}

.pp-launcher-emblem {
  width: 38px;
  height: 38px;
  object-fit: contain;
}

.pp-launcher-text {
  display: flex;
  flex-direction: column;
  text-align: left;
}

.pp-launcher-title {
  font-size: 14px;
  font-weight: 700;
  letter-spacing: 0.3px;
  color: #ffffff;
  line-height: 1.2;
}

.pp-launcher-sub {
  font-size: 11px;
  color: var(--pp-accent);
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 4px;
}

.pp-online-dot {
  width: 7px;
  height: 7px;
  background-color: #00e676;
  border-radius: 50%;
  display: inline-block;
  box-shadow: 0 0 6px #00e676;
}

.pp-launcher-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  background: var(--pp-danger);
  color: #fff;
  font-size: 10px;
  font-weight: bold;
  padding: 2px 6px;
  border-radius: 10px;
  border: 2px solid #fff;
}

/* -------------------------------------------------------------
   CHATBOT MODAL WINDOW
   ------------------------------------------------------------- */
.pp-chat-modal {
  position: fixed;
  bottom: 84px;
  right: 24px;
  width: 440px;
  max-width: calc(100vw - 32px);
  height: 680px;
  max-height: calc(100vh - 100px);
  background: var(--pp-bg);
  border-radius: var(--pp-radius);
  box-shadow: var(--pp-shadow);
  border: 1px solid rgba(11, 34, 64, 0.15);
  display: none;
  flex-direction: column;
  overflow: hidden;
  z-index: 99999;
  font-family: var(--pp-font);
  transition: all 0.25s ease-in-out;
}

.pp-chat-modal.pp-open {
  display: flex;
  animation: ppModalIn 0.3s cubic-bezier(0.16, 1, 0.3, 1) forwards;
}

@keyframes ppModalIn {
  from {
    opacity: 0;
    transform: translateY(20px) scale(0.96);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

.pp-chat-modal.pp-maximized {
  width: 750px;
  height: 85vh;
  max-width: calc(100vw - 32px);
}

/* -------------------------------------------------------------
   HEADER
   ------------------------------------------------------------- */
.pp-chat-header {
  background: linear-gradient(135deg, var(--pp-primary) 0%, var(--pp-secondary) 100%);
  color: #ffffff;
  padding: 12px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 2px solid var(--pp-accent);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
  flex-shrink: 0;
}

.pp-header-left {
  display: flex;
  align-items: center;
  gap: 10px;
}

.pp-header-emblem-wrap {
  width: 42px;
  height: 42px;
  background: #ffffff;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.25);
  flex-shrink: 0;
}

.pp-header-emblem {
  width: 36px;
  height: 36px;
  object-fit: contain;
}

.pp-header-info {
  display: flex;
  flex-direction: column;
}

.pp-header-title {
  font-size: 14px;
  font-weight: 700;
  letter-spacing: 0.2px;
  color: #ffffff;
  line-height: 1.2;
}

.pp-header-sub {
  font-size: 11px;
  color: var(--pp-accent);
  display: flex;
  align-items: center;
  gap: 6px;
  font-weight: 500;
}

.pp-header-actions {
  display: flex;
  align-items: center;
  gap: 6px;
}

/* Language Toggle Switcher */
.pp-lang-toggle-btn {
  background: rgba(255, 255, 255, 0.12);
  color: #ffffff;
  border: 1px solid rgba(255, 255, 255, 0.25);
  padding: 4px 8px;
  border-radius: 6px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s;
  display: flex;
  align-items: center;
  gap: 4px;
}

.pp-lang-toggle-btn:hover {
  background: rgba(255, 255, 255, 0.25);
  border-color: var(--pp-accent);
}

.pp-btn-icon {
  background: transparent;
  border: none;
  color: #ffffff;
  opacity: 0.85;
  cursor: pointer;
  padding: 6px;
  border-radius: 6px;
  font-size: 13px;
  transition: all 0.2s;
  display: flex;
  align-items: center;
  justify-content: center;
}

.pp-btn-icon:hover {
  opacity: 1;
  background: rgba(255, 255, 255, 0.15);
}

/* -------------------------------------------------------------
   EMERGENCY QUICK HELPLINE BAR (PERMANENT)
   ------------------------------------------------------------- */
.pp-helpline-bar {
  background: #ffffff;
  border-bottom: 1px solid var(--pp-border);
  padding: 8px 12px;
  display: flex;
  flex-direction: column;
  gap: 5px;
  flex-shrink: 0;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.03);
}

.pp-helpline-bar-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--pp-primary);
}

.pp-helpline-chips-scroll {
  display: flex;
  align-items: center;
  gap: 6px;
  overflow-x: auto;
  padding-bottom: 2px;
  scrollbar-width: thin;
}

.pp-helpline-chips-scroll::-webkit-scrollbar {
  height: 3px;
}
.pp-helpline-chips-scroll::-webkit-scrollbar-thumb {
  background: #cbd5e1;
  border-radius: 3px;
}

.pp-helpline-btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 9px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 700;
  text-decoration: none;
  white-space: nowrap;
  transition: all 0.2s;
  border: 1px solid transparent;
  flex-shrink: 0;
}

.pp-helpline-btn:hover {
  transform: translateY(-1px);
  filter: brightness(0.95);
  text-decoration: none;
}

.pp-hl-police { background: #e0f2fe; color: #0369a1; border-color: #bae6fd; }
.pp-hl-emergency { background: #fee2e2; color: #b91c1c; border-color: #fecaca; font-weight: 800; }
.pp-hl-women { background: #fce7f3; color: #be185d; border-color: #fbcfe8; }
.pp-hl-child { background: #fef3c7; color: #b45309; border-color: #fde68a; }
.pp-hl-cyber { background: #ede9fe; color: #6d28d9; border-color: #ddd6fe; }
.pp-hl-traffic { background: #e0e7ff; color: #4338ca; border-color: #c7d2fe; }

/* -------------------------------------------------------------
   CHAT STREAM AREA
   ------------------------------------------------------------- */
.pp-chat-body {
  flex: 1;
  overflow-y: auto;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  background: #f8fafc;
  scroll-behavior: smooth;
}

.pp-chat-body::-webkit-scrollbar {
  width: 5px;
}
.pp-chat-body::-webkit-scrollbar-thumb {
  background: #cbd5e1;
  border-radius: 4px;
}

/* -------------------------------------------------------------
   OPENING WELCOME CARD
   ------------------------------------------------------------- */
.pp-welcome-card {
  background: #ffffff;
  border-radius: 12px;
  border: 1px solid var(--pp-border);
  padding: 16px;
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.04);
  display: flex;
  flex-direction: column;
  gap: 10px;
  animation: ppFadeIn 0.3s ease;
}

.pp-welcome-header {
  display: flex;
  align-items: center;
  gap: 10px;
  border-bottom: 1px solid var(--pp-border);
  padding-bottom: 10px;
}

.pp-welcome-emblem {
  width: 36px;
  height: 36px;
  object-fit: contain;
}

.pp-welcome-title-wrap h4 {
  margin: 0;
  font-size: 14px;
  font-weight: 700;
  color: var(--pp-primary);
}

.pp-welcome-title-wrap p {
  margin: 2px 0 0;
  font-size: 12px;
  color: var(--pp-text-muted);
}

.pp-quick-actions-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
}

.pp-quick-action-btn {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 8px 10px;
  background: #f1f5f9;
  border: 1px solid var(--pp-border);
  border-radius: 8px;
  font-size: 11.5px;
  font-weight: 600;
  color: var(--pp-text);
  cursor: pointer;
  text-align: left;
  transition: all 0.2s;
  font-family: inherit;
}

.pp-quick-action-btn:hover {
  background: #e2e8f0;
  border-color: var(--pp-secondary);
  color: var(--pp-secondary);
  transform: translateY(-1px);
}

.pp-quick-action-btn.btn-danger {
  background: #fee2e2;
  border-color: #fecaca;
  color: #b91c1c;
}
.pp-quick-action-btn.btn-danger:hover {
  background: #fecaca;
}

/* -------------------------------------------------------------
   MESSAGE BUBBLES
   ------------------------------------------------------------- */
.pp-msg-row {
  display: flex;
  gap: 8px;
  max-width: 90%;
  animation: ppFadeIn 0.2s ease;
}

@keyframes ppFadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.pp-msg-user {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.pp-msg-bot {
  align-self: flex-start;
}

.pp-msg-avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: #ffffff;
  border: 1px solid var(--pp-border);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  overflow: hidden;
  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.08);
}

.pp-msg-avatar img {
  width: 24px;
  height: 24px;
  object-fit: contain;
}

.pp-bubble-wrap {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.pp-bubble {
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.5;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
}

.pp-msg-user .pp-bubble {
  background: linear-gradient(135deg, var(--pp-primary) 0%, var(--pp-secondary) 100%);
  color: #ffffff;
  border-bottom-right-radius: 2px;
}

.pp-msg-bot .pp-bubble {
  background: #ffffff;
  color: var(--pp-text);
  border: 1px solid var(--pp-border);
  border-bottom-left-radius: 2px;
}

.pp-bubble-category {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--pp-secondary);
  margin-bottom: 4px;
  display: inline-block;
}

.pp-msg-time {
  font-size: 10px;
  color: var(--pp-text-muted);
  align-self: flex-start;
  padding: 0 4px;
}

.pp-msg-user .pp-msg-time {
  align-self: flex-end;
}

/* -------------------------------------------------------------
   ACTION BUTTONS (INSIDE BOT MESSAGES)
   ------------------------------------------------------------- */
.pp-action-buttons-wrap {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.pp-action-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 7px 12px;
  border-radius: 6px;
  font-size: 11.5px;
  font-weight: 700;
  text-decoration: none;
  cursor: pointer;
  border: 1px solid transparent;
  transition: all 0.2s;
  font-family: inherit;
}

.pp-action-btn:hover {
  transform: translateY(-1px);
  text-decoration: none;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.12);
}

.pp-action-btn.btn-primary {
  background: var(--pp-secondary);
  color: #ffffff;
}

.pp-action-btn.btn-danger {
  background: var(--pp-danger);
  color: #ffffff;
}

.pp-action-btn.btn-success {
  background: var(--pp-success);
  color: #ffffff;
}

.pp-action-btn.btn-outline {
  background: #ffffff;
  border-color: var(--pp-secondary);
  color: var(--pp-secondary);
}
.pp-action-btn.btn-outline:hover {
  background: #f1f5f9;
}

/* -------------------------------------------------------------
   POLICE STATION CARD (GEOLOCATION FINDER)
   ------------------------------------------------------------- */
.pp-station-card {
  background: #f8fafc;
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  padding: 10px 12px;
  margin-top: 8px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.pp-station-title {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--pp-primary);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.pp-station-distance {
  background: #e0f2fe;
  color: #0369a1;
  font-size: 10.5px;
  padding: 2px 6px;
  border-radius: 4px;
}

.pp-station-address {
  font-size: 11.5px;
  color: var(--pp-text-muted);
  line-height: 1.35;
}

.pp-station-actions {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 4px;
}

/* -------------------------------------------------------------
   QUICK REPLIES CHIPS
   ------------------------------------------------------------- */
.pp-quick-replies-wrap {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  margin-top: 8px;
}

.pp-reply-chip {
  background: #f1f5f9;
  border: 1px solid #cbd5e1;
  border-radius: 16px;
  padding: 5px 10px;
  font-size: 11px;
  font-weight: 600;
  color: var(--pp-secondary);
  cursor: pointer;
  transition: all 0.2s;
  font-family: inherit;
}

.pp-reply-chip:hover {
  background: var(--pp-secondary);
  border-color: var(--pp-secondary);
  color: #ffffff;
}

/* -------------------------------------------------------------
   CITIZEN FEEDBACK WIDGET
   ------------------------------------------------------------- */
.pp-feedback-widget {
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px dashed var(--pp-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 11px;
  color: var(--pp-text-muted);
}

.pp-feedback-btns {
  display: flex;
  gap: 6px;
}

.pp-fb-btn {
  background: #f1f5f9;
  border: 1px solid var(--pp-border);
  border-radius: 4px;
  padding: 3px 8px;
  font-size: 11px;
  cursor: pointer;
  transition: all 0.2s;
  display: inline-flex;
  align-items: center;
  gap: 3px;
}

.pp-fb-btn:hover {
  background: #e2e8f0;
}

.pp-fb-btn.pp-fb-selected {
  background: var(--pp-secondary);
  color: #ffffff;
  border-color: var(--pp-secondary);
}

/* -------------------------------------------------------------
   TYPING INDICATOR
   ------------------------------------------------------------- */
.pp-typing-indicator {
  display: none;
  align-items: center;
  gap: 4px;
  padding: 8px 12px;
  background: #ffffff;
  border-radius: 12px;
  width: fit-content;
  border: 1px solid var(--pp-border);
}

.pp-typing-dot {
  width: 6px;
  height: 6px;
  background: var(--pp-secondary);
  border-radius: 50%;
  animation: ppBounce 1.2s infinite ease-in-out;
}

.pp-typing-dot:nth-child(2) { animation-delay: 0.2s; }
.pp-typing-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes ppBounce {
  0%, 80%, 100% { transform: scale(0); }
  40% { transform: scale(1); }
}

/* -------------------------------------------------------------
   INPUT FOOTER AREA
   ------------------------------------------------------------- */
.pp-chat-footer {
  background: #ffffff;
  border-top: 1px solid var(--pp-border);
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  flex-shrink: 0;
}

.pp-input-row {
  display: flex;
  align-items: center;
  gap: 6px;
}

.pp-input-field {
  flex: 1;
  border: 1px solid var(--pp-border);
  border-radius: 20px;
  padding: 9px 14px;
  font-size: 13px;
  outline: none;
  font-family: inherit;
  transition: all 0.2s;
  background: #f8fafc;
}

.pp-input-field:focus {
  border-color: var(--pp-secondary);
  background: #ffffff;
  box-shadow: 0 0 0 3px rgba(0, 51, 102, 0.1);
}

.pp-footer-btn {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
  transition: all 0.2s;
  flex-shrink: 0;
}

.pp-btn-voice {
  background: #f1f5f9;
  color: var(--pp-text);
  border: 1px solid var(--pp-border);
}
.pp-btn-voice:hover {
  background: #e2e8f0;
}
.pp-btn-voice.pp-listening {
  background: var(--pp-danger);
  color: #fff;
  animation: ppPulse 1.2s infinite;
}

@keyframes ppPulse {
  0% { box-shadow: 0 0 0 0 rgba(211, 47, 47, 0.6); }
  70% { box-shadow: 0 0 0 10px rgba(211, 47, 47, 0); }
  100% { box-shadow: 0 0 0 0 rgba(211, 47, 47, 0); }
}

.pp-btn-send {
  background: linear-gradient(135deg, var(--pp-primary) 0%, var(--pp-secondary) 100%);
  color: #ffffff;
}
.pp-btn-send:hover {
  filter: brightness(1.1);
  transform: translateY(-1px);
}
.pp-btn-send:active {
  transform: translateY(0);
}

.pp-disclaimer-note {
  font-size: 9.5px;
  color: var(--pp-text-muted);
  text-align: center;
  line-height: 1.2;
}

/* -------------------------------------------------------------
   MOBILE RESPONSIVENESS
   ------------------------------------------------------------- */
@media (max-width: 600px) {
  .pp-chat-launcher {
    bottom: 16px;
    right: 16px;
    padding: 8px 14px 8px 8px;
  }
  .pp-launcher-title {
    font-size: 12.5px;
  }
  .pp-launcher-sub {
    font-size: 10px;
  }
  .pp-chat-modal {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100vw;
    height: 100vh;
    max-width: 100vw;
    max-height: 100vh;
    border-radius: 0;
    z-index: 100000;
  }
  .pp-quick-actions-grid {
    grid-template-columns: 1fr;
  }
}